Our No Refusal Policy provides a smooth and hassle-free experience for our customers, however, we understand that sometimes a staff member may have a valid reason to make a refusal. In such cases, we have a relaxed yet formal procedure in place.

If a staff member has a genuinely good reason to make a refusal, they are welcome to do so.

Some examples of valid reasons include being made to feel extremely uncomfortable, having a deep-rooted previous personal issue, or encountering a customer with a creepy approach or if you are aware that they have had a stalkerish past.

In such instances, we will refund the customer if they have already made a payment. We also request that the staff member reaches out to Jess with the reason for the refusal.

Please note that staff comfort and safety is always a priority for us and our team members are welcome to come to us with any concerns they may have. We have no concerns with removing customers who may be a risk.

By having this procedure in place, we aim to maintain a positive and customer-focused environment, while also allowing for flexibility in exceptional circumstances.